Returns

Returns
If your product is defective, immediately let our staff know within 30 days of receiving your parcel and we'll send you a replacement.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

Refunds
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your parcel, and we will promptly refund your money.

Cancellations
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

We strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

How quickly should I expect to see results?

Our LED Facial Wand becomes apparent quite fast. Within the initial few weeks, numerous users observe noticeably plumper and smoother skin. Expect diminished under-eye circles and an enhanced glow as well. With regular application over several weeks, fine lines and wrinkles typically start to diminish. While results may differ, this wand is designed for transformative skin care.

How often should I use my LED Facial Wand?

To achieve the best outcomes, we suggest applying the LED Facial Wand 3-5 times weekly. Aim for sessions ranging from 5-10 minutes, starting with shorter durations and adjusting as needed. Such a routine encourages your skin to recover & rejuvenate between uses.

Can I use my LED Facial Wand alongside my other skincare items?

Yes, it is preferred! Our LED Facial Wand is designed to be a team player. It's especially effective when paired with serums, but it can also be used with your other skincare products. It helps with absorption and ensures it reaches all the nooks and crannies of your skin.

What parts of my face can I use the LED Facial Wand?

The LED Facial Wand acts as a magical eraser for your face. Apply it to your forehead, brows, cheeks, upper lip, under eyes, and chin. Focus on areas requiring extra attention or use it across your entire face. However, steer clear of the thyroid region to avoid overstimulation by the microcurrents.

How do I clean my LED Facial Wand?

Cleaning is effortless. Simply clean the LED panel & microcurrent prongs with a soft, damp cloth after each session. Steer clear of harsh chemicals or abrasive materials, as they could damage the device.

Is it safe to use?

Forget about the hassle of batteries, the LED Facial Wand includes a USB charging cable for convenient recharging.

Is the LED Facial Wand battery-operated or rechargeable?

Forget about the hassle of batteries, the LED Facial Wand includes a USB charging cable for convenient recharging.